Refund policy

Effective 2 October 2026.

• Something went wrong (charged twice, credits not added): full refund — write to support@kundlinova.com with your purchase email.
• Unused question packs: full refund within 7 days of purchase if no credits from that pack were used.
• Plus: cancel anytime; it stops renewing and you keep access until the period ends. A refund for the current month is available within 7 days of the charge on request.
• Answers we could not give (refusals, errors) are never charged.
• Not helpful? Tap 👎 on a paid answer and we give that question back automatically, once a day.

Web payments are processed by Dodo Payments as merchant of record; refunds go back to the original payment method, usually within 5–10 working days. Google Play purchases follow Google Play's refund process.